Warning about fake UK Border Agency websites and calls

On 13 August 2012, UKBA issued a warning about fake UKBA websites and phonecalls. Please find the text below.


We are aware of a number of scam e-mails and websites claiming to be sent and operated by us; and of calls made by people posing as our staff.

The scams that we are aware of include:

  • Foreign criminals advertising fake UK jobs on the internet. Individuals that apply are told they have a job and are directed to a link to pay for visa and work permit fees. These websites are not operated by us, and you should not click on any of the links or pay any money.
  • Students at a number of UK universities have received calls from individuals who claim they work for the UK Border Agency, giving a false name and a return phone number. These calls are not from the UK Border Agency. The caller may appear to be genuine and convincing and explain that there is a serious problem with your immigration status, and that you need to send a payment as soon as possible to prevent further action including deportation.
  • A request for payment of a deposit as proof that you have sufficient funds to support your arrival in the UK until your first salary is received.

The scams which we are aware of have been reported by us to action fraud, the UK’s national fraud reporting centre. There may also be other scams which have not been brought to our attention.

If you believe that you received a suspicious call or e-mail, or come across a suspicious website:

  • Do not give out any personal information, or confirm that any personal information they have is correct
  • Do not make any payment
  • Do report the matter online to action fraud (www.actionfraud.police.uk) or by calling Action Fraud on 0300 123 2040

You should always access the official UK Border Agency website by typing: www.ukba.homeoffice.gov.uk into your internet browser. Official UK government websites will have a .gov.uk at the end of their website address. When e-mailing us, you should also ensure that the e-mail address is genuine. The following example are what you would expect when receiving or sending an email to us: name.surname@UKBA.gsi.gov.uk or name.surname@homeoffice.gsi.gov.uk.

Sometimes these exact addresses will appear on the screen, but when you click on the address, a different e-mail address will be selected, so you should also be aware of this.

The UK government will never use free e-mail accounts such as hotmail, yahoomail, or gmail to contact you.

For further information on genuine UK Border Agency visa application fees, please see the Fees for our services page. If you wish to check if letters or emails are genuine, please visit our countries list page on this website and select your country for contact details.


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